We are committed to protecting our visitors’ and/or user’s privacy and we will not collect any personal information about you as a visitor unless you provide it voluntarily.
Pursuant to the General Data Protection Regulation (EU) 2016/679 (GDPR) and the Data Protection Act (Cap 586), we have a legal duty to respect and protect any personal information we collect from you and we will abide by such duty. We take all safeguards necessary to prevent unauthorised access and we do not pass on your details collected from you as a visitor and/or user, to any third party unless you give us your consent to do so or as authorised by law.
The policy can be easily accessible via a link at the bottom of each web page.
How do we process personal data?
We may collect personal information in the process of submission of forms through the website. The information contained through forms is submitted for processing to the relevant Government of Malta Ministry, Department or other Entity. In this case, the retention period of the service in question would apply.
2) IP address and location
The web server keeps limited logs about IP addresses or the location of your computer on the Internet, for systems administration and troubleshooting purposes. We do not use IP address logs to track your session or your behaviour on our site.
3) Contact Us/Feedback
When using this website’s online facilities, data subjects may be required to provide their contact details for contact purposes. All information and any personal data that you may decide to provide us in the Contact Us/Feedback form shall be processed only for the strict purpose of responding to your enquiry.
4) Minors and children’s privacy
Protecting the privacy of minors is especially important. We will not knowingly collect, use or disclose Personal Data from a minor under the age of 16, without obtaining prior consent from a person with parental responsibility (e.g., a parent or guardian) through direct off-line contact. We will provide the parent with (i) notice of the specific types of personal data being collected from the minor, and (ii) the opportunity to object to any further collection, use, or storage of such information.
If you have any question regarding this topic, please contact us as indicated in the “Contacting us” section below.
Personal data shall not be kept for a period of time longer than is necessary, having regard to the purposes for which it is processed. We will retain and use information as necessary to comply with our legal obligations, resolve disputes, protect your vital interests or the vital interests of another natural person and enforce our agreements as follows:
Correspondence – We will keep your information for as long as it takes to settle your enquiry, and for a further period of time in line with statutory obligations, after which point your data will be erased.
In some cases it is not possible for us to specify in advance the periods for which your personal data will be retained. In such cases, we will determine the period of retention based on the following criteria:
- what the purpose(s) was for which your information was collected in the first place;
- whether there are any statutory obligations, obliging us to continue to process your information;
- whether we have a legal basis in place to continue to process your information, including but not limited to consent;
- what the value attached to your information is;
- whether there are any industry practices stipulating how long information should be retained;
- the risk, cost and liability attached to such retention; and
- any other relevant circumstances.
As an individual you may exercise your right to access the data held about you, therefore if you have any queries in relation to this data, if any, held by us please contact us by submitting your request to the appropriate data controller through the Contact Us page within the website.
Although all reasonable efforts will be made to keep your information updated, you are kindly requested to inform us of any change referring to the personal data held by this Office. In any case if you consider that certain information about you is inaccurate, you may request rectification of such data. You also have the right to request the blocking or erasure of data. In case you are not satisfied with the outcome of your access request, you may refer a complaint to the Information and Data Protection Commissioner. Visit www.idpc.gov.mt for contact details.
Links to other websites
The url address on this website starts with https:// depicting a secure webpage.
Your acceptance of these terms
By using this Site, you signify your acceptance of this policy. If you do not agree to this policy, please do not use our Site. Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes.
Any comments or suggestions that you may have and which may contribute to a better quality of service will be welcome and greatly appreciated.
The Data Protection Officer may be contacted on: